Your trust and comfort are our top priorities. Each team member is committed to providing you a positive experience.
The office itself features state-of-the-art technology and a relaxing environment to ensure your convenience and satisfaction. We offer scented towels, luxurious chairs, and knee pillows to provide you with the most comfortable experience. You can trust that you will be well taken care of while you sit back and enjoy music, movies, and television with our in-office entertainment options.
At Danville Smiles we are driven by technology, offering paperless charting and online booking and reviews, as well as the most cutting-edge dental advancements in the industry. We serve Danville, San Ramon, Alamo, Walnut Creek, Pleasanton, Dublin and all surrounding areas. Visit our online appointment page to schedule your visit today!
We are delighted to welcome you to our practice and are pleased that you chose us to serve your dental needs. We are a complete dental care team specially trained to offer a wide range of dental services. Your health and comfort is our primary concern with our ultimate goal being prevention and control of dental disease. Our purpose is to provide complete quality dental care in a gentle caring atmosphere.
We believe in the value of clear communication, as well as mutual understanding and respect. We believe that our patients would like to know and understand our appointment, financial, and insurance guidelines in advance of their treatment. Please find these guidelines outlined below, however we are always happy to discuss the proposed treatment and any of our practice guidelines with you personally.
Above all else we are focused on oral health and hygiene. We take the time to educate our patients and provide them with the best in preventive care from routine cleanings to intra-oral imaging and x-rays.
We operate under strict standards recommended by the American Dental Association (ADA), Occupational Safety and Health Administration (OSHA), and the Center for Disease Control and Prevention (CDC) to safeguard against infection and cross-contamination. Our sterilization processes are designed to promote the safety and health of all patients.
It is our desire to provide high-quality dental care and individual attention for you in a timely manner. We pre-plan and prepare for your visit and hope you have done the same. Scheduled appointments are very important, however we do understand at times there are circumstances that may arise and appointments may have to be rescheduled, if this situation should occur it is necessary that you notify our office within 48 hours.
When time is lost due to last-minute appointment changes, other patients in need of treatment cannot be seen and your treatment is delayed. Should any scheduling changes be required, we require at least 48 hours advance notice to avoid a $125 cancellation fee.
We make every effort to remind patients by telephone, text or email prior to their appointment- but please do not depend on this courtesy. It is always helpful, if you use such devices, for you to return our call or follow the instructions in the text or email to confirm that you have received our message. If we are unable to contact you directly, your appointment card or your appointment phone call will serve as confirmation of your appointment and implies your commitment to be present at that prearranged date and time.
We are committed to providing you with the highest quality dental care, using only the best materials and technology available. We are also committed to providing you with up-to-date information and educational tools so that you may fully participate in maintaining optimum oral health. Our financial policy is intended to facilitate excellent service to you while minimizing our administrative costs.
All charges you incur are your responsibility regardless of your insurance coverage. We must emphasize that as your dental care provider, our relationship is with you, our patient, not with your insurance company. Your insurance policy is a contract between you, your employer, and the insurance company. Our office is not a party to that contract. If payment from your insurance company is not received within 60 days from the date of service, you will be expected to pay the balance in full.
As a courtesy to you, we will help you process all your insurance claims. In order for us to efficiently file your insurance claims you must bring proof of insurance to each appointment.
Payment is due at the time services are provided. For your convenience, our office accepts cash, personal checks, MasterCard, Visa, American Express, and Discover. If you prefer to have a payment plan, we can also assist you in making extended financial arrangements with our finance company, Care Credit.
It is always our goal to work with you to find a comfortable financial solution. Our financial coordinator encourages open communication and can assist you with flexible payment options. If a balance is neglected, and you do not reach out to us, returned checks and balances older than 60 days may be subject to collection fees and finance charges at the rate of 1.5% per month (18% annually).
If you have any questions regarding our financial policy, please ask. We are committed to providing you with the most positive experience in dental care.
Our office works with all types of insurance and offers flexible payment options. We request our patients pay the estimated patient portion of their dental care at the time of treatment. We will then send a claim to your insurance company for the estimated insurance portion of your treatment.